Privacy Policy

Effective Date: 02/09/2025

1. Who we are

EMMA is a Perth-based mortgage broking business committed to helping individuals and families find the right home loan with confidence.

Our website address is: https://www.prospermortgagegroup.com.au/

2. What personal data we collect and why

We collect personal data you voluntarily provide so we can:

Respond to enquiries
Book appointments
Provide mortgage advice or connect you with our brokers
Improve our website and service offerings

This may include:

Name
Email address
Phone number
Suburb/postcode
Property or loan details (if you provide them)

3. How we collect data

We collect your information through:

Website forms
Email or phone contact
Analytics (see section below)

4. Analytics and cookies

We use tools like Google Analytics to understand how visitors use our site and improve their experience. These tools may collect:

Device type
Pages visited
Time spent on the site
Location (general, e.g., city-level)

You can control cookies via your browser settings.

5. How your information is used

We use your data to:

Contact you with relevant information or follow-ups
Deliver the service you’ve requested
Improve our website and services
Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

6. Who we share your data with

We may share your details with:

Our licensed mortgage brokers
Regulatory or legal bodies (only if required)

All service providers follow strict confidentiality agreements.

7. How we keep your data safe

We take reasonable technical and organisational steps to protect your data from loss, misuse, or unauthorised access. However, no system is 100% secure.

8. Your rights

You have the right to:

Request access to your data
Correct or update your details
Withdraw consent at any time
Ask us to delete your personal information (unless we’re legally required to keep it)

To make a request, email us at: hello@prospermortgagegroup.com.au

9. Third-party links

Our website may contain links to third-party sites (e.g., lenders). We are not responsible for their privacy practices.

10. Contact us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Perth Mortgage Group
Email: info@emmamortgage.com.au